Refund policy
Return Policy
Thank you for shopping with us! Because our products are custom print-on-demand items made specifically for you when you place an order, we utilize a specialized return policy. Please review the guidelines below before making a purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, has a manufacturing defect, or contains a misprinted design, we will happily arrange for a free replacement or a full refund.
If your order arrives damaged, has a manufacturing defect, or contains a misprinted design, we will happily arrange for a free replacement or a full refund.
- Timeframe: You must contact us within 30 days of the delivery date.
- Requirements: Please email our support team at customersupport@usmahjongclub.com with your order number and clear photographic proof of the issue.
- Note: You do not need to ship the damaged item back to us.
Sizing Errors, Color Variations, and Buyer’s Remorse
Because every product is custom-made to order, we cannot accept returns or exchanges if you order the wrong size, select the wrong color, or simply change your mind.
Because every product is custom-made to order, we cannot accept returns or exchanges if you order the wrong size, select the wrong color, or simply change your mind.
- We provide highly detailed sizing charts on every product page. Please carefully review these measurements before submitting your order to ensure a perfect fit.
Order Cancellations and Modifications
Once an order is submitted, it is automatically sent to our printing partners to begin production. Because of this automated system, we cannot guarantee cancellations or modifications after an order is placed. Please double-check your shipping address and item selections at checkout.
Once an order is submitted, it is automatically sent to our printing partners to begin production. Because of this automated system, we cannot guarantee cancellations or modifications after an order is placed. Please double-check your shipping address and item selections at checkout.